BigCommerce
NEW!
Smart Journeys

Convert more visitors with personalized calls to action

Add Smart Journeys to your website and blog to automatically show each visitor the perfect message throughout their customer journey.
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40%
A B2B SaaS company achieved a 40% increase in demo registrations when adding Smart Journeys across their website! See A/B test result →

Show the most relevant message for each visitor

Are you showing the same message to every visitor? By embedding Smart Journeys on your site, visitors will always see the most relevant call to action at each step in their customer journey.

Install and design personalized messages without code

Smart Journeys is built for marketers to easily create campaigns without hassling their tech team. Drag and drop a template right onto your website, change the placeholder content, and design it to fit your brand.

Intelligently adapt messages throughout the customer journey

When a visitor completes an action, Smart Journeys automatically updates to show the next most relevant message and CTA.
“What are the best ways to use Smart Journeys?”

4 effective ways you can use Smart Journeys

The Lead Nurture Playbook

Would you like to accelerate visitor’s engagement with your best content? Smart Journeys will create a unique sequence of videos, blog posts, ebooks, and content to accelerate engagement on your site.

The Sales Accelerator Playbook

Every business has visitors, leads, and customers. But are you missing opportunities by showing the wrong call to action at the wrong time? Smart Journeys automatically updates to show the perfect message to accelerate the sales cycle.

The Customer Activation Playbook

Do current customers still see sales messages even though they have already purchased? That is a huge missed opportunity! Smart Journeys knows when someone buys — and automatically updates messages across the site with actions to help visitors get activated.

The Revenue Expansion Playbook

How well is your website supporting current customers and ascending them up the value ladder? Use Smart Journeys to announce new products, offer upgrades, showcase events, and create community engagement.

Here’s everything included!

Advanced targeting
Designs to your brand
SEO-friendly load speed
Custom code injector
Measure custom events
Drag and drop editor
UTM parameter tracking
Works on any website

Ready to learn how to personalize your site?

Request a demo!

Join other customers creating delightful, high-converting experiences including...
Early Access Now Open!

Smart Journeys

Request a demo to see how Smart Journeys can...
Personalize your website
Accelerate your sales cycle
Increase content engagement
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We're not mind readers, but you may be thinking...

Does the Smart Journeys pixel slow down page load?
Speed is a huge priority for our team while building Smart Journeys. Adding anything extra to a site will add load time, but using Cloudflare's distributed CDN and loading our pixel asynchronously reduces load time to 100-300ms. The increased conversion lift from Smart Journeys is well worth the small added load time.
How much design flexibility is there to keep our brand consistent?
Using the Smart Journeys visual editor, you can load your site within the app, and then drag & drop a block right into your site. Replace the placeholder text, image, and button. You can further customize the fonts, colors, padding, margin, and borders to fit your brand.
Does Smart Journeys require help from engineers to implement?
Smart Journeys enables marketers to target audiences, drag and drop blocks on their site, and design to fit your brand all without the need for any custom code. For companies that want to trigger personalization from custom events, Smart Journeys has an open API and a deep integration with Segment.
How do I know it is working?
Even though Smart Journeys is in Early Access, you will find basic reporting such as clicks and purchases (based on URL visits). You can also hook up to the Smart Journeys API to send data into Segment or Google Analytics.
I have multiple team members. Can I get multiple account logins and control permission settings?
Within your Smart Journeys workspace, you can add up to 5 members who each will have their own login details. Admins can change permission settings for other members.